Refund policy

If for any reason you are not satisfied with your order, you may return eligible item(s) within 14 days of delivery for a refund. Please note that custom or bespoke orders are final sale and cannot be returned or refunded.

Returned items must be in their original condition, including packaging, and sent back to the following address:

Please return to 11th House Studio, 5 Brewster Street, Glen Cove, NY 11542

Customers are responsible for returned goods until they reach us. For your protection, we recommend using a secure, trackable shipping method that requires a signature on delivery. Proof of purchase from 11th House may be required to process your return.

If you have received the wrong item, we will refund you in full, including any return shipping costs. Please contact us first so we can arrange collection or provide return instructions.

If your item develops a fault within 6 months of delivery, it may be returned for inspection. Where possible, we will repair or replace the piece. Damage determined not to be caused by normal use will not be classified as a manufacturing fault.

Items outside of this timeframe, or those not deemed faulty, may be eligible for repair at a cost, including return shipping.

Refunds will be issued within 14 days of receiving your return, to the original payment method. Please note that any international duties, taxes, or customs fees are non-refundable.